Privacy Policy

This Privacy Policy details how we handle personal information related to you in the operation of [https://marthadiy.top/]. We understand the significance of privacy and are committed to protecting your personal information. Please read this Policy carefully to understand our information handling practices.

I. Information Collection

(1) Registration and Account Information

When you register for an account on our website, we collect personal information you provide, such as your name, email address, password, phone number, etc., to create and manage your account and offer a personalized service experience.

(2) Order and Transaction Information

When you place an order for goods or services, we collect transaction-related information, including but not limited to your name, shipping address, credit card or other payment information, details of the purchased goods or services, order amount, order date, etc., to process orders, arrange shipping, provide invoices, and handle payments.

(3) Browsing and Usage Information

To enhance website performance and user experience, we automatically collect your browsing information on the website, such as the pages you visit, time spent on each page, links clicked, search keywords, your browsing device information (e.g., device type, operating system, browser type and version, IP address), and your browsing time.

(4) Customer Support and Feedback Information

When you contact our customer support team or submit feedback, we may collect information you provide, such as your email address, problem description, attachments (if any), etc., to better understand and resolve your issues and continuously improve our services.

(5) Other Information Collection

We may obtain information from third-party partners to supplement our existing user information, but only when legally permissible and with your authorization. For example, we may partner with social media platforms to access information you make public on social media for personalized recommendations or other service purposes.

II. Information Use

(1) Providing Services

We use your personal information to process and complete your orders, including but not limited to confirming order details, arranging product shipment, providing logistics tracking information, handling refund or exchange requests, etc., to ensure you can successfully receive and use the purchased goods or services.

(2) Personalized Experience

Based on your browsing history, purchase behavior, and other collected information, we may provide you with personalized product recommendations, promotional information, and content displays to enhance your shopping experience on our website.

(3) Communication and Marketing

We may use your email address or other contact details to send you notifications about order status, important account updates, website feature changes, and marketing information, such as promotions, new product recommendations, exclusive offers, etc. You can unsubscribe from these marketing emails or notifications at any time by following the instructions provided in the emails.

(4) Website Operation and Improvement

We use collected information to analyze website usage, performance, and user behavior to identify and resolve website issues, optimize website design and functionality, improve website security and reliability, and ensure our services meet user needs and expectations.

(5) Legal Compliance and Rights Protection

In some cases, we may need to use your personal information to comply with legal requirements, respond to legitimate requests from law enforcement agencies, protect our legitimate rights and interests, or prevent fraud, misuse, or other illegal activities. For example, we may need to provide relevant personal information as evidence or assist relevant authorities in investigations during dispute resolution, audits, or investigations.

III. Information Sharing

(1) Third-Party Service Providers

To provide you with complete services, we may share some of your personal information with third-party service providers, including but not limited to payment processing agencies, logistics and delivery companies, data analysis firms, customer service outsourcing providers, etc. We only share your information with these third parties for specific, defined purposes and require them to comply with strict confidentiality obligations and data security standards to ensure your information is properly protected.

(2) Business Partners

We may share your information with business partners, such as partners we collaborate with to promote products or services, joint event partners, etc. In such cases, we will sign confidentiality agreements with partners before sharing information and clearly inform them that they can only use your information for specific purposes related to the collaboration and not for other unauthorized purposes.

(3) Legal Requirements and Rights Protection

When legally required, such as in response to court summons, law enforcement investigations, or other legal procedures, we may disclose your personal information to relevant government agencies or third parties. Additionally, when we deem it necessary to protect our legitimate rights and interests, prevent fraud or other illegal activities, or protect the personal or property safety of you or others, we may disclose your information within a reasonable scope.

IV. Information Protection

We have implemented a series of technical and organizational measures to protect the security of your personal information and prevent unauthorized access, use, disclosure, modification, or destruction. These measures include but are not limited to:

• Using Secure Sockets Layer (SSL) technology to encrypt data transmission, ensuring the security of sensitive information (such as credit card information) you enter on the website during transmission.
• Conducting regular security scans and vulnerability fixes on our systems and databases to prevent hacking attacks and data breaches.
• Implementing strict access control policies to restrict access to your personal information to authorized personnel only and conducting security training for these personnel to make them aware of the importance of protecting personal information and relevant security operating procedures.
• Encrypting personal information stored on servers to ensure that even in the event of a data breach, unauthorized individuals would find it difficult to obtain and understand your information.

Despite these measures to protect your information, due to the openness of the internet and the complexity of technology, we cannot guarantee absolute security of your information. If an information security incident occurs, we will promptly notify you and take corresponding measures to mitigate potential impacts, while reporting the details of the incident to relevant regulatory agencies as required by law.

V. Your Rights

(1) Right of Access

You have the right to access the personal information we collect about you. You can log in to your account to view and edit your personal information, order history, etc. If you need a copy of other personal information related to you, you can make a request by contacting our Privacy Management Team ([Privacy Management Team Email Address]), and we will respond to your request within a reasonable time and provide you with a copy of the relevant information.

(2) Right to Rectification

If you find errors or inaccuracies in the personal information we collect about you, you have the right to request corrections. You can log in to your account to modify some information yourself or contact our Privacy Management Team to inform us of the information that needs correction and provide relevant supporting documents (if any), and we will promptly verify and correct your information.

(3) Right to Erasure

In some cases, you have the right to request the erasure of your personal information. For example, when your personal information is no longer relevant to the services we provide, you withdraw your consent for information collection and use, or we violate relevant laws and regulations in collecting and using your information. You can make an erasure request to our Privacy Management Team, and we will delete your relevant information upon approval. However, please note that in some cases, we may not be able to fully delete your information due to legal or business reasons, and we will explain the relevant reasons to you.

(4) Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information. For example, when you dispute the accuracy of the information we collect and are awaiting verification, or you believe our processing of your information is illegal but do not wish us to delete the information, you can make a restriction processing request to us. Upon receiving your request, we will only continue to process your information with your consent or as permitted by law.

(5) Right to Data Portability

You have the right to request that we provide the personal information you provided to us in a structured, commonly used format so that you can transfer it to other third-party service providers. If you need to exercise your right to data portability, please contact our Privacy Management Team and provide your identity verification information, and we will respond to your request and provide the corresponding data within a reasonable time.

(6) Right to Withdraw Consent

If you previously consented to our collection and use of certain personal information but now wish to withdraw that consent, you can do so at any time by contacting our Privacy Management Team or making changes in your account settings (if applicable). Please note that withdrawing consent may affect our ability to provide you with certain services, but we will respect your decision and stop processing the relevant information after withdrawing consent, unless we have other legitimate reasons to continue processing it.

VI. Children’s Privacy

Our website and services are primarily intended for adults. We do not intentionally collect personal information from children under 13 years old. If we discover that we have collected personal information from a child without knowledge, we will immediately take steps to delete the information and comply with relevant legal requirements.

VII. Policy Changes

We may revise this Privacy Policy from time to time based on business development, changes in laws and regulations, or other factors. When we make significant changes to the Privacy Policy, we will post a prominent notice on the website informing you of the changes and their effective date. We recommend you regularly review this Privacy Policy to understand our latest information handling practices. By continuing to use our website or services after the policy changes take effect, you agree to be bound by the revised Privacy Policy. If you disagree with the revised policy, you can choose to stop using our website or services and contact us to delete your personal information.

VIII. Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your rights related to your personal information, please feel free to contact us through the following methods:

• Email: [email protected]

We are committed to serving you and will endeavor to resolve your issues.