FAQS

We currently only accept PayPal payments and will gradually add other payment methods in the future.

You can refer to the ring size guide on our website, or use a thin thread to measure around your finger and then compare it to our size chart for selection. If you are unsure of the size, you can contact our customer service for assistance.

Yes, we provide international transportation. The specific transportation cost and time will be displayed during settlement. Please note that international orders may incur tariffs or import taxes, which are the responsibility of the buyer.

We usually process orders within 1-2 working days. Standard delivery usually takes 5-14 working days, while fast delivery takes 5-10 working days. The timing of international orders may vary depending on the destination.

Once your order is shipped, we will send a tracking number and link via email, and you can log in to our official website at any time to check the order status.

If you receive any damaged or defective products, please contact our customer service team within 7 days of receiving them. We will provide return and exchange services or refunds.

We offer unconditional return and exchange services within 30 days. Please ensure that the product is not worn and remains in its original packaging. Contact our customer service team to obtain return authorization and detailed return address.

Yes, we offer special discounts and birthday discounts for registered members. By subscribing to our email, you can also get information on new product releases and promotional activities as soon as possible.

It is recommended to regularly use a soft cloth to wipe jewelry to maintain its luster. Avoid contact with chemical substances such as perfume, swimming pool water, etc. to prevent jewelry damage.